2 | Installing TAPI 170

2.1 | Starting the installation

1. | Log on as an administrator and close all running applications.

2. | Insert the TAPI 170 installation CD labeled OpenScape Business TAPI 120/170 Service Provider.

3. | Select Start - Run, select the file \TAPI170\setup.exe on the installation drive and confirm with OK.

Please confirm the UAC (User Account Control) prompt, that appears during installation.

4. | Select the language for the installation dialogs, the installation is resuming.

5. | After installation preparation the welcome dialog appears. Confirm it with Next.

Make sure, that the service-control dialog and all TAPI applications are inactive. Corresponding to this a red marked notice appears in the installation dialog.

6. | Installation starts after clicking Install.

The initial installation of TAPI 170 requires a restart of the telephony server. In that case the installation dialog displays an additional red marked notice.
Then you can cancel the installation. For continuing the installation you click on Install, the PC automatically reboots. After logging you automatically return to this point of the TAPI 170 installation procedure.

7. | TAPI 170 installation starts, a progress bar is displayed.

8. | To finish installation click on the Finish button displayed in the final dialog.

9. | The TAPI 170 configuration dialog opens automatically following a successful installation. The required parameters can be entered in this dialog or configured at a later point in time.

Display

The configuration parameters are described under Configuring TAPI 170.

TAPI 170 installation is complete once you have exited the configuration dialog.

Activating ACD service

At the beginning of TAPI 170 installation a message box allows you to activate ACD support for TAPI. Confirm with Yes if you want to activate ACD service.

The service for ACD support of TAPI can only be activated / deactivated, if the corresponding ACD service has been installed.
Once the ACD service is installed the ACD support can be activated / deactivated after the TAPI 170 installation. Therefore you activate the Windows Control Panel (with the option Large icons or small icons activated) then Administrative Tools - Services and you select the desired option for the ACD service.